Kopitiam99 takes your privacy seriously. This policy clearly explains what data we collect, how it is used, who it is shared with and your rights as a player to control your own personal information on our platform.
Kopitiam99's privacy policy is built on six core principles that ensure your data is always managed responsibly and transparently.
Kopitiam99 only collects data that is strictly necessary to provide our services, process transactions, and meet legal requirements. We do not collect excessive information that falls outside these purposes.
Kopitiam99 has never and will never sell, rent or exchange your personal data to advertisers, marketing companies or any third party for their own commercial purposes. Your data is not a product we sell.
All data transmitted between your device and kopitiam99's servers is protected by 256-bit SSL encryption — the same standard used by Malaysia's leading financial institutions, including Maybank and CIMB.
You have the right to access, correct, download or request the deletion of your personal data held by kopitiam99 at any time. We respect your right to control your own information.
Kopitiam99 operates in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). All data collection, processing, and storage practices adhere to the applicable legal requirements in Malaysia.
In the event of any data security incident that may affect your information, kopitiam99 is committed to notifying you in a timely manner in accordance with applicable legal requirements.
This Privacy Policy explains how kopitiam99 collects, uses, stores, and protects your personal information when you use our platform. By registering for or using kopitiam99, you agree to the terms of this privacy policy. For further enquiries, please refer to FAQs us or email support@kopitiam99.click.
Kopitiam99 is an online betting platform that operates for Malaysian players. We understand that entrusting any online platform with your personal information requires strong confidence that it will be handled responsibly, securely and transparently.
This Privacy Policy is drawn up in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and clearly sets out:
This policy applies to all individuals who register an account, visit the website, use the mobile app, or interact with any kopitiam99 service through digital channels.
Key Principles: kopitiam99 will never sell, rent, or trade your personal data to third parties for their marketing purposes. This is a commitment we do not compromise on.
Kopitiam99 collects various types of information when you interact with our platform. Below are the categories of data collected, along with the context in which each is gathered:
| Data Category | Collected When | Status |
|---|---|---|
| Identity Verification | Account registration | Mandatory |
| Contact Data | Account registration | Mandatory |
| Financial Data | First deposit & verification | Mandatory |
| Usage Data | Every active session | Automatic |
| Communication Data | Support interactions | Contextual |
Kopitiam99 uses collected data solely for legitimate and transparent purposes. We do not use your data for anything unrelated to delivering our platform services without your prior consent.
The primary purpose of using your data is to provide you with kopitiam99's betting and gaming services — including processing account registration, verifying identity, handling deposits via DuitNow or Touch 'n Go eWallet, crediting winnings, displaying betting history and granting access to all sections of the platform.
Usage and transaction data is continuously analysed to detect suspicious activity, prevent fraud, identify unauthorised access attempts and protect the overall security of the kopitiam99 player community. This includes monitoring for abnormal betting patterns and detection of multiple account ownership.
Certain data processing is mandatory under applicable Malaysian law — including requirements under the Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act 2001 (AMLA) and customer identity verification (KYC) requirements. kopitiam99 must comply with these obligations and may be required to disclose certain information to the relevant authorities when legally mandated.
We use your email address and phone number to send important notices relating to your account — including transaction confirmations, security alerts, terms updates, and relevant technical information. These communications are part of the service and cannot be fully opted out of while your account remains active.
Your preference data and usage patterns help kopitiam99 surface more relevant content — such as displaying odds for the sports you follow most, recommending promotions that match your betting patterns, and customising your dashboard layout. You can manage these personalisation settings in your account preferences.
Kopitiam99 does not share your personal data broadly. However, in certain limited and legitimate circumstances, information may be shared with the following parties:
To process your deposits and withdrawals via DuitNow, FPX, Maybank2u, CIMB Clicks, Touch 'n Go eWallet, GrabPay, Boost or ShopeePay, kopitiam99 is required to share the minimum necessary transaction details with the respective payment providers. All these providers are bound by strict confidentiality agreements and are subject to Malaysian financial regulations.
Kopitiam99 uses third-party technical service providers for specific functions such as server hosting, analytics data processing, email services and cybersecurity support. These providers may only access the data required to carry out their specific functions and are not permitted to use it for any other purpose.
Kopitiam99 may be required to disclose information to Malaysian authorities — including Bank Negara Malaysia, the police, courts or other government agencies — when legally mandated through a warrant, court order or applicable law. In such situations, we will disclose only the minimum data necessary and will endeavour to notify you if permitted by law.
Should kopitiam99 be involved in any merger, acquisition, or asset transfer, user data may be transferred as part of the business assets. In such circumstances, we will ensure that the acquiring company agrees to abide by this privacy policy, or we will notify you of any relevant changes.
Important: kopitiam99 does not share your data with advertising companies, marketing analytics firms or data brokers. We do not sell or rent your data to anyone.
Kopitiam99 takes data security seriously. Below are the technical and organisational protection measures we have in place to safeguard your information:
Kopitiam99 does not retain your personal data indefinitely. We have a clear retention policy based on operational and legal requirements:
For as long as your account remains active, kopitiam99 retains all data necessary to provide the full service — including profile information, transaction history, betting records, and communication data. This data is required to give you access to your account history and to allow us to resolve any disputes that may arise.
When an account is closed, kopitiam99 retains financial transaction data and identity verification records for a minimum period of 7 years to comply with Malaysian legal requirements under AMLA and financial record-keeping obligations. This data is not used for marketing purposes and access is strictly limited to legal compliance needs.
Customer support conversation records are retained for 3 years from the date of interaction for quality control, training, and dispute resolution purposes. Technical logs are retained for a maximum of 12 months.
You may request the deletion of personal data that is not required by law to be retained. kopitiam99 will process deletion requests within 30 days and inform you of which data can be deleted and which must be retained for legal reasons, along with the justification.
Kopitiam99 uses cookies and similar tracking technologies to enhance your experience on our platform. Below is an explanation of the types of cookies used and how you can manage them:
These cookies are essential for the basic functioning of the kopitiam99 platform and cannot be disabled without significantly disrupting your experience. They include login session cookies, security cookies, and cookies that store your language preference.
These cookies help kopitiam99 understand how the platform is used — which pages are visited most frequently, where users encounter difficulties, and how load times affect the experience. The information collected is aggregated and cannot be used to identify you individually.
Functional cookies store your personal preferences such as your chosen odds format (decimal, fractional or American), default sports display and other display settings. This allows kopitiam99 to remember your preferences between sessions.
You can manage and delete cookies through your web browser settings. However, disabling certain cookies may limit the functionality of the kopitiam99 platform for you. Cookie settings can also be accessed under the privacy settings section of your account.
Local Analytics: kopitiam99 uses a self-hosted analytics system for sensitive platform usage data. This means information about your betting activity is not sent to any third-party analytics platform.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding the personal data held by kopitiam99. We fully respect these rights.
You have the right to request a copy of the personal data we hold about you. kopitiam99 will provide this information within 30 days of the request date.
If the data we hold is inaccurate or incomplete, you have the right to request a correction. Log in to your account or contact support to update your information.
You may request the deletion of data that does not need to be retained for legal reasons. We will inform you which data can be deleted and provide justification for any data that must be kept.
You may object to the processing of your data for specific purposes such as marketing communications. Requests will be processed within 7 business days.
You have the right to receive your personal data in a machine-readable format for transfer to another service should you choose to do so.
In certain circumstances, you may request that the processing of your data be restricted while a request or complaint is being resolved by kopitiam99.
To exercise any of the rights above, send a written request to the kopitiam99 privacy team by email at support@kopitiam99.click with the subject line "Personal Data Rights Request". Please include your account number and a clear description of the right you wish to exercise. We will verify your identity before processing the request and will respond within 30 days.
The kopitiam99 platform is intended solely for individuals aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.
If we find that personal data of a child under 18 has been collected without proper age verification, we will take immediate steps to delete that data and close the account in question. If you suspect someone under 18 is using this platform, please notify us immediately at support@kopitiam99.click so that appropriate action can be taken.
Kopitiam99 enforces a strict age verification process during registration and may request additional verification documents at any time deemed necessary to ensure compliance with this age requirement.
The kopitiam99 platform operates as a closed ecosystem — we do not display third-party advertisements or integrate social media widgets that collect your usage data without your knowledge within our core betting experience.
However, when processing payments through methods such as Touch 'n Go eWallet, GrabPay, DuitNow, or FPX, you may be redirected to the respective payment provider's interface to complete the transaction. In such cases, that provider's privacy policy will govern the session conducted on their platform. kopitiam99 is not responsible for the privacy practices of these third-party payment providers, although we only work with providers that comply with Malaysia's financial security standards.
If kopitiam99 adds new integrations in the future that involve the collection or sharing of data, this privacy policy will be updated with clear details and you will be notified via email or an in-platform notice.
Kopitiam99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or technological developments. The date of the most recent update is always displayed at the top of this document.
For material and significant amendments — particularly those affecting how we collect, use, or share your data — kopitiam99 is committed to notifying you via email to your registered address and/or through a prominent in-platform notice at least 14 days before the amendment takes effect.
After receiving notice of any changes, you have the option to contact us with questions or to object to the amendments. If you do not agree with the changes, you may request account closure before they take effect. Continued use of the kopitiam99 platform after the effective date of any amendment will be considered full acceptance of the revised policy.
Advisory: We encourage you to review this Privacy Policy periodically, especially when you receive an update notice from kopitiam99. This ensures you are always informed about how your data is being managed.
If you have any questions, concerns, or complaints regarding how kopitiam99 handles your personal data, you may reach us through the following channels:
Kopitiam99 is committed to addressing all privacy enquiries seriously and providing detailed responses within 5 business days. For formal complaints that cannot be resolved through standard support channels, you may request escalation to kopitiam99 management via the same email address, stating that it is a formal complaint requiring escalation.
You also have the right to lodge a data protection complaint with the Department of Personal Data Protection under Malaysia's Ministry of Communications and Digital if you believe kopitiam99 has failed to meet our obligations under PDPA 2010.